Refund Policy
This policy describes how and when you can obtain a refund of your Nofacto subscription. Subscriptions are processed by Paddle.com Market Ltd. as Merchant of Record; refunds are executed by Paddle at our request. Free plans are not applicable since no charge occurs.
1. 14-day no-questions-asked guarantee
If within 14 calendar days following the first charge of your Pro or Ultra subscription you decide Nofacto is not for you, we refund 100% of that first payment. No justification needed. Just write to [email protected] from the email registered to your account stating "Request 14-day refund" and we process the refund within 5–10 business days through Paddle. The original payment method (card, direct debit) will receive the refund.
2. Automatic renewals
Pro and Ultra subscriptions are monthly and renew automatically at the end of each period. Renewals (i.e., charges other than the first) are not refundable, unless the legislation of your country of residence provides otherwise for end consumers. To avoid a renewal charge, cancel your subscription from the billing panel before the renewal date — you keep access until the end of the already-paid period.
3. Duplicate charges or billing errors
If you detect a duplicate charge, a charge on a subscription you already canceled, or any other billing error, write to [email protected] with proof (statement screenshot, transaction ID shown in the Paddle confirmation email) and we process the correction within 5 business days. These cases do not consume your 14-day window.
4. Cancellation vs. refund
Canceling your subscription stops future charges but does not generate a refund of the current period (beyond the 14-day guarantee). This is because you already have paid access to the service until the end of the billed period. If you wish to stop using Nofacto at any time, the billing panel has a "Cancel subscription" button that stops renewals immediately.
5. Non-refundable cases
Outside the 14-day guarantee, the following cases do not qualify for refund: (a) not using the service during a paid period, (b) changing your mind after the 14 days, (c) workflow incompatibility that could have been validated during the permanent Free plan, (d) account suspension due to breach of the Terms of Service (unauthorized use, abuse, fraud). If your account is suspended on suspicion of fraud you must contact us to resolve the situation; if the suspension turns out to be unjustified, we issue a pro-rata refund.
6. How to request a refund
Send an email to [email protected] from the email registered to your Nofacto account. Include: (1) your name, (2) the email or account ID, (3) the reason for your request (it can be simply "no-questions-asked - 14 days"), (4) if applicable, the transaction ID shown in the Paddle email confirming the payment. We respond within 2 business days confirming whether it proceeds and initiate the refund with Paddle. Paddle processes the refund within 5–10 business days depending on the payment method.
7. Changes to this policy
We may update this refund policy. Changes apply to new subscriptions or to renewals after the update date — they do not apply retroactively to charges already issued. If there are significant changes we'll notify you by email 30 days in advance.
Annex I — Right of withdrawal (Colombia)
Under Colombia's Consumer Statute (Law 1480 of 2011, Art. 47), consumers in Colombia have the right to withdraw from the purchase of services rendered at a distance within five (5) business days following the conclusion of the contract, without justification. This right coexists and is additional to our voluntary 14-day no-questions-asked guarantee — you can invoke whichever is more favorable. To exercise the right of withdrawal write to [email protected] within the 5-business-day window.
Questions about refunds? Write to us at [email protected].